Find step-by-step guidance, user manuals and video tutorials for Fujairah Airport eServices.
Have a question about payments, your account or a request? Browse our frequently asked questions.
Select the eService you wish to apply for, such as Temporary Entry Pass, Vehicle Entry Pass or Crane Permit Request.
Click Read More to see the requirements of the service.
Click Apply, + or New Request to start your application.
Complete the application form
Fill in the form and attach the required documents. Review your entries before submitting to ensure they are accurate.
Submit and track
Click Submit. You will receive an email confirming your application. You will be notified as your request progresses, for example when it is approved or when payment is required.
Make the payment (if required)
When the status shows Payment Pending, pay online using Proceed to Payment on the request details page, or pay at the office counter. Payment questions?
Receive the outcome
Once your request is completed you will receive an email. Where the service issues a document (such as an NOC or Entry Pass), you will be informed how to obtain it.
When your request reaches the payment stage, its status changes to Payment Pending and you receive an email notification. The payable amount is shown on the request details page.
You can pay online through the portal using the Proceed to Payment option on the request details page, or pay in person at the office counter during working hours.
Log in and open your dashboard.
Open the request that shows Payment Pending.
Click Proceed to Payment and review the amount.
Complete the payment on the secure payment page.
Wait until you are returned to the portal before closing the browser.
No. The payment option becomes available only after your request has been reviewed and its status changes to Payment Pending.
Check that your card details are correct and that the card is enabled for online payments, then try again. If the problem continues, try another card or contact your bank. A failed transaction is normally not charged; if you notice a deduction, see the next question.
Payment confirmation can take a short while to reflect. Please do not pay again. Refresh the request details after some time. If the status does not update, contact us and quote your request reference number.
Please contact us with your request reference number and the date of both payments. Our team will review the case and guide you on the next steps in line with the applicable policy.
Once the payment is confirmed, the receipt can be viewed from the request details page. You will also receive an email confirming the payment.
Some requests do not require a fee. In such cases the request moves to the next stage automatically and you will be notified by email.
Before trying again, open the request details and check its status. If it still shows Payment Pending and no amount was deducted, you can retry the payment. If an amount was deducted, do not pay again and contact us.
Yes. Card payments are completed on a secure payment page. Our team will never ask you to share your card number, CVV, PIN or one-time password by email, phone or message.
Please contact us with your request reference number and the reason. Each case is reviewed individually in line with the applicable policy.
When your request needs payment, the email contains a Pay Now button. It opens a secure page for that request only, showing the amount due, from where you continue to the secure payment page.
No. The link works without logging in. Opening it does not log you in and does not give access to anything else in the portal.
Yes. Anyone who has the link can pay for that request, whether or not they have an account. Once the payment is confirmed, the request continues automatically and the applicant is notified by email.
No. The payment is made for the request the link belongs to, and a notice on the page shows that it belongs to another account. Your own account is not changed in any way.
Forward it only to people you trust to make the payment. The link is personal to your request: anyone holding it can open the payment page, which shows the request reference, company name and amount. It cannot be used to view your documents or change the request. Do not post it publicly.
A payment link stops working after a limited period, or once the request has been paid or has moved past the payment stage. If you have not paid, log in, open the request details and check the status: if it shows Payment Pending, use Proceed to Payment. If it has already been paid, nothing more is needed. Otherwise contact us.
Check your junk / spam folder. The email is sent to the address registered on the account that submitted the request. You do not need the email to pay: log in, open the request and, when it shows Payment Pending, click Proceed to Payment.
Yes. The applicant receives the same confirmation email as for any other payment, and the receipt can be viewed from the request details page.
To prevent a double payment, a payment that has just been started cannot be restarted straight away. The page tells you how many minutes to wait. If you cancelled it at the payment page, you can usually try again at once. If an amount was deducted, do not pay again and contact us with the request reference number.
Account & Login
Click Register, fill in the required details and follow the on-screen instructions. Make sure you use an email address you have access to, as all notifications are sent there.
Use the Forgot Password option on the login page and follow the instructions sent to your registered email address.
Check your junk / spam folder and confirm that the email address you entered is correct. Wait a few minutes before requesting a new code.
After logging in, open your profile menu and choose Change Password. A short tutorial is available in the Tutorials section of this page.
You can browse the services and information without an account, and pay a request through the Pay Now link you receive by email. Submitting and following your own requests requires you to register and log in.
A limited number, normally three (for example a computer, a phone and a tablet). A browser counts as one device however many tabs you open in it. The limit is set by the system administrator. Signing out frees the place immediately.
One of your other devices is signed out to make room. A device that has been left idle goes first, so you are not signed out while you are working. If the device that would have to go is being used at that moment, it is asked first (see the next question), so nobody is signed out in the middle of their work without being asked.
The message shows the device, its IP address and the time. If it is you, for example you have just opened the site on your phone, choose Allow; this device will be signed out. If it is not you, choose Not me: the other sign-in is refused and you stay signed in here. In that case also change your password with Forgot your password? and contact us.
After about a minute without an answer the sign-in is allowed and this device is signed out. This stops you from being locked out of your own account when you have walked away from a device.
Your password was right, but your account is already at its device limit and another of your devices is being used right now. We asked that device to confirm. You are signed in as soon as it answers, or automatically after about a minute without an answer. Press Cancel if you do not want to wait. If the other device refuses, you are not signed in.
Your account reached its device limit and this device made room for a newer sign-in. Sign in again to continue. If you did not sign in anywhere else, change your password and contact us.
A device where you chose Remember me counts as one device while you use it, and it stays signed in across several days of not using it. A device you are working on is never signed out without asking you first; only a device idle for a few minutes can be signed out silently. On a shared or public computer, do not tick Remember me and always sign out.
Requests
Log in, choose the required service on the Home page, click Read More to review the requirements, then click Apply or New Request. Fill in the form, attach the required documents and click Submit.
Your dashboard lists all your requests with their current status. Open any request to see its full details and progress.
Processing time depends on the service and on the completeness of the information provided. You will be notified by email as your request progresses.
Open the request details and read the remarks provided. Follow the guidance in the remarks, and if anything is unclear, contact us with your request reference number.
Please contact us with your request reference number and a description of the correction needed.
You will receive an email once your request is completed. Where the service issues a document, the email or the request details page will explain how to obtain it.
Notifications, including payment requests and the final outcome, are sent to the email address registered on the account that submitted the request. Keep that address correct and check your junk / spam folder.
Documents & Uploads
Check that the file type and size match the guidance shown next to the upload field. Scanned documents should be clear and fully readable.
Merge the pages into a single file before uploading. See the Merge Documents tutorial on this page.
Use a clear, recent photo and crop it as instructed on the form. See the Crop Photo tutorial on this page.
Reports
Open Receipt under Reports on your dashboard. It lists the payments you have made, and you can open a receipt from there to view, download or print it. A receipt appears only after the payment has been confirmed, so if you have just paid and do not see it yet, check again shortly.
It gives you an overview of the requests you have submitted, grouped by service and by status, so you can see at a glance what is still being reviewed, what is waiting for payment and what has been completed. Open an individual request from My Applications when you need its full details instead.
It keeps a copy of the messages we have sent you about your requests, such as a change of status, a request for payment or a completion notice. If an email did not arrive, or you deleted it by mistake, look here before contacting us.
It lists the feedback you have sent us about the services you used, so you can look back at what you submitted. It shows your own feedback only.
It brings together the files you uploaded with your requests, so you can find a document again without opening each request one by one. You can view or download any file, and you can ask for several of them as a single archive - you will receive an email once the archive is ready.
FANS Services
The portal offers FANS registrations and NOCs for:
Drone Registration
Drone Operation NOC
Aerial Works NOC
Fire Works / Pyrotechnic Display NOC
Light / Laser Show NOC
When your activity, such as flying a drone, aerial works, a fireworks display or a light / laser show, may affect air navigation or airspace operations. Review the requirements of the service using Read More before you apply.
Log in to the portal.
Open the FANS services on the Home page and choose the service you need.
Click Read More to review the requirements, then click Apply.
Fill in the form, attach the required documents and click Submit.
It depends on the service. When a fee is due, the status changes to Payment Pending and you receive an email with a Pay Now button. You, or anyone you choose, can pay without logging in; the request then continues automatically.
Drone Registration and Drone Operation NOC are separate services. The requirements and documents for each are listed under Read More on the service page; please follow them before you submit.
Once your request is approved, and any payment is confirmed, you are notified by email. Where the service issues a document, it is sent to you by email and can be viewed from the request details page.
No. Do not begin the activity until you have received the NOC, and make sure you read and follow its conditions.
Use the Contact Us page, state that it concerns a FANS request and include your request reference number.
Technical
Use the latest version of Google Chrome, Microsoft Edge, Mozilla Firefox or Safari for the best experience.
Refresh the page, clear your browser cache, or try a different browser. If the problem continues, contact us and describe what you were doing when it happened.
Try again after a minute, or use another browser. Make sure pop-up and ad blockers are not blocking the page and that your card is enabled for online payments. If an amount was deducted, do not pay again; contact us with your request reference number.
A hard refresh makes the browser reload the page from the server instead of using its saved copy. On Windows press Ctrl + F5 (or Ctrl + Shift + R). On a Mac press Cmd + Shift + R. If it does not help, clear the browser cache and cookies for this site, close the browser completely and open it again.
Your browser may be showing a saved copy of the page. Do a hard refresh (Ctrl + F5 on Windows, Cmd + Shift + R on a Mac). If it still looks the same, clear the browser cache and sign in again, or open the site in a private (incognito) window to check.
Some actions, such as uploading large files or loading long lists, can take a few seconds. Please wait up to one minute and do not click Submit again or close the page. If the loading screen is still showing after a minute or two: (1) check your internet connection, (2) do a hard refresh (Ctrl + F5), then check My Requests to see whether your request was already saved before submitting again, (3) try another browser or a private window, and (4) if it keeps happening, contact us with the page name, the time it happened and a screenshot.
Please use the Contact Us page to send your query. Include your request reference number where applicable. Never share passwords or card details.
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